Service & Features
Make Conci your Hospitality Partner to manage guest communications and streamline your business, all from one platform.
Services & Platform Features
Virtual Hospitality Agents
- Concierges
- Available 24/7
- Fully Bilingual
- Multichannel Support Availability
- AI-Powered Assistance
- Industry Standards & Certifications
- Over 160,000 Tours & Experiences
- Over 75,000 Restaurant Reservation Lists
- Front Desk Agents
- Available 24/7
- Fully Bilingual
- Assistance with Bookings
- Multichannel Support Availability
- AI-Powered Assistance
- Industry Standards & Certifications
- Trained in your Property Details
Ticket System & PMS Integration
- Ticketing System
- Service Request and Incident Management
- Direct Contact with your Staff (Housekeeping, Maintenance, Security, IT)
- Escalation Workflow
- Response Time Monitoring
- Dashboard with Analytics
- Integration with Property Management Systems
- Compatible with Industry Leaders
- Read Reservation & Guest Information
- Handle all Guest Messages
- Multichannel Support
- AI-Powered Assistance
Outbound Calls & Upsells
- Arrival Calls
- Personalized Welcome Messages
- Service Commitment Introduction
- Call List from PMS Reservation Contacts
- Departure Calls
- Personalized Good Bye Messages
- Reputation Management Call
- Satisfaction Surveys
- Call List from PMS Reservation Contacts
- Upsells
- Stay Extension Offer
- Revenue Optimization Call (Late Check-Outs, Early Check-In, Premium)
- Call List from PMS Reservation Contacts
Guest Interaction &
AI Platform
- Personalized Contact Line
- Create Custom 1800 number
- Integrate into existing Phone Line
- Route Calls 24/7 or Specific Hours (After Hours)
- QR Code & Mobile App
- Branded & In every Room
- Acrylic or Wood finish
- IoS & Android App
- A.I. Chatbot
- WhatsApp/Messenger
- Custom Trained with your Property Specs
- Interaction Flows
- Dashboard
- Call & Interactions Log
- Call Recordings
- Analytics & Reports