Smart Concierge Solutions for Enhanced Guest Experiences

Privacy Policy

Last Updated: 02/01/2025

HelloConci (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website HelloConci.com (the “Website”) and use our services.


1. Information We Collect

We collect different types of information to provide and improve our services, including:

a. Personal Information

  • Name, email address, phone number, and contact details.
  • Payment and billing information when purchasing services.
  • Any details provided when contacting us.

b. Automatically Collected Information

  • IP address, browser type, device type, and operating system.
  • Pages visited, time spent, and other website analytics data.
  • Cookies and tracking technologies (see Cookies & Tracking section).

c. Information from Third Parties

  • If you interact with us on social media or use third-party integrations, we may receive certain data from those platforms.

2. How We Use Your Information

We use collected data for the following purposes:

  • To provide and improve services – ensuring smooth communication and support.
  • To personalize user experience – offering relevant recommendations and content.
  • To process transactions – securely handling payments and service requests.
  • To communicate with you – sending updates, promotions, or customer support messages.
  • To enhance security – detecting fraud, monitoring website activity, and enforcing policies.
  • To comply with legal obligations – where required by law or regulatory authorities.

3. Sharing Your Information

We do not sell your personal data. However, we may share data in the following cases:

  • Service Providers & Partners – third-party providers assisting with payment processing, hosting, analytics, customer support, etc.
  • Legal Compliance – if required by law, court orders, or to protect legal rights.
  • Business Transfers – in case of a merger, acquisition, or sale of assets.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, including:

  • Essential Cookies – required for website functionality.
  • Performance Cookies – tracking visitor behavior to improve services.
  • Marketing Cookies – used for targeted advertising and promotions.

You can manage cookie settings through your browser preferences.


5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure. If you suspect a data breach, please contact us immediately.


6. Your Rights & Choices

Depending on your location, you may have the following rights:

a. GDPR (For EU Users)

  • Right to access, correct, or delete your personal data.
  • Right to restrict processing or object to data use.
  • Right to data portability.

b. CCPA (For California Users)

  • Right to know what data is collected and how it’s used.
  • Right to request data deletion.
  • Right to opt out of data selling (we do not sell personal data).

To exercise any of these rights, contact us at [Your Contact Email].


7. Third-Party Links & Services

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices. Please review their policies before providing personal data.


8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.


9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Please review it periodically.


10. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights, contact us at:

📧 Email: [Your Contact Email]
📍 Address: [Your Business Address]
🌐 Website: [HelloConci.com]