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24/7 Virtual Hospitality Concierge – Seamless guest experiences, professional support, and multilingual service anytime, anywhere!
- Our Faqs
Frequent Asked Questions
We handle guest check-ins and check-outs, reservation management, customer inquiries, emergency response, call handling, appointment scheduling, and general administrative support.
Yes! We cater to hotels, vacation rentals, hostels, and anything related to hospitality needing 24/7 customer support.
Our team is trained and certified in hospitality, customer service, credit card transactions, and industry best practices to deliver a professional and friendly experience.
We integrate into your PMO to gather guest reservation contact data and to connect to your messaging platform. Our agents constantly monitor messages to answer any queries your guest might have. Our AI creates a call list every day for arrivals and departures so our agents can contact them and provide customized welcomes or goodbyes.
Our service starts with sending a comprehensive form where you can tell us the details of your property. We work with you to create customized responses and protocols that align with your brand voice. Once it's filled, we train our agents and set up the platform in 4-5 days. Custom QR codes acrylic or wooden displays may take up to 2-3 weeks to arrive.
We use a transaction-based pricing model, where you pre-purchase minutes for hospitality agents. Minutes are deducted as used. We’ll notify you before you reach your limit, so you can purchase more minutes to continue uninterrupted service. We give you a free 30 day trial to understand the amount of calls and guest interactions your property will generate. We provide real-time updates so you always know how many minutes remain
We use Minute Rounding after 10 seconds to calculate minutes. That means if a call duration is 1-minute, 15-second, the call would be counted as 2 minutes. This method is also applicable to messaging handling. Monthly minutes do not rollover to the next month. You'll be able to see your minutes consumption and get alerts of usage in your dashboard.
Our virtual concierge team operates remotely, answering and generating calls, and online inquiries 24/7. We act as an extension of your front desk, ensuring seamless guest and customer interactions.
Yes, we provide multilingual support (English and Spanish) to accommodate guests and customers from different regions.
Yes, we assist with check-in and check-out procedures, provide room details, and coordinate with on-site staff as needed.
Yes. In our departures calls we can survey each departing guest and measure their satisfaction level. We encourage happy guest for post positive reviews in your public platforms. We try to convince unhappy guest not to post bad reviews and protect your reputation.
Yes, we offer a 30 day trial period, so you can experience our service before committing. After that, you can cancel at any time. No long contract required.
AI assists our hospitality agents by handling routine inquiries, automating responses, transcribing calls, and directing requests to the right department for faster service. We also provide WhatsApp AI channel that can greet guests, answer FAQs, and handle basic requests like check-in times, reservations, and amenities. Complex inquiries are seamlessly transferred to human agents.
- Limited Time Offer
Ready to find out how Conci can transform your Hotel or Vacation Rental?
Get Conci for as Low as $9.99 per month.
- Seamless Service